Annual Grievances Review Procedures
Grievance procedures are the steps that I follow when I feel I have been treated unfairly at a program at Shining Light Peer Services. It has been explained to me that I can ask my Guardian, family member, or other designated advocate to help me follow these steps. Also, I know that staff will give me the names of any Manager, Director or other Shining Light Peer Services employee with whom I need to speak with when following these procedures.
- The first step is to meet with my certified recovery peer specialist and program supervisor to talk about the problem. If I am not satisfied with what is decided at this meeting, I go to the next step.
- Next, I can contact the Executive Director of the service I receive. The Executive Director will either meet with me or send me a written response about my problem within 5 days of being reported to this person.
- If I do not feel the problem has been solved by the Executive Director, I can contact the Vice Chair of the board of directors at Shining Light Peer Services. I will then either meet with one of these people or get a written response about my problem within 5 days of it being reported to this person.
- If I do not feel satisfied after taking the steps above, I can request that an explanation of my problem and what has been done during this process be sent to staff at the Agency for Health Care Administration office for review.
I understand that the steps of the Grievance Procedures will be completed within 30 working days from the date of the meeting in step 1. If my problem has not been solved in a way that I think is fair within this time, it will be sent to the Agency for Health Care Administration office for review.